Call-Outs & Technical Support

Here at Focused Laser Systems we pride ourselves in our customer and laser community support so if you need an urgent call-out, help with a small issue with your machine, some advise about sourcing replacement parts, cutting issues or maybe it's what type of lens would get the results you want then please get in touch.​

We can also advise if you're looking to buy a CO2 laser machine and don't know which would best suit your needs, any questions you have, we are here to help.​

We understand that your laser machine can be a big part of your business and if it goes down this can set your workload back or even stop production. That's why we want to work with you in order to get your machine back up and running as soon as possible.

If you are in need of an urgent site visit to diagnose / repair your machine please call or send a description of your issue along with your postcode via our Contact Us Form and we will be able to provide you with a quotation for a site visit and the earliest date available for an engineer to attend.​

 

For a cost effective alternative we offer online and over the phone technical support so there is no need to wait for an engineer to visit. 

If you would like to discuss your technical issue over the phone beforehand we will do our best to advise on the time we think you would need to resolve your issue remotely and any full 1hr time slot not used will be refunded, so rest assure we will do our best to provide a reliable and fair service.

Technical support can be purchased in 1hr increments for £30 via our secure online shop.

 

Your technical support can be either of or a mixture of the following -

Email  ( Response times will be taken into account to ensure you get the full hours support )

Scheduled phone calls

Computer remote access​

When you book technical support please provide us with a description of you issue along with a preferred time and date you would like the support to start. We would also ask you to email us with any photo's that may be useful.