Jake and the team are brilliant. Jake's helped us with servicing, moving our machine, and also training. He's professional, punctual, friendly, and, above all, extremely knowledgeable. Thank you!

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Wow, its not often that you come across a company with service as good as this! Jake literally saved my bacon today, with prompt, helpful, efficient service and could not have done more for me.

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Jake and Amy are a great team. My laser is fixed and working better than when newly installed. Quick and efficient, highlty skilled and nice people to work with. Thank you Charlie Foxtrot Models.

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I first came across Jake at FLS when searching for my first machine. He stood out to me above the other companies I was looking to purchase from as he was so friendly, knowledgeable & super helpful in me making & taking the plunge into Laser Cutting.

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Great communication and very reliable. Went above and beyond with everything we needed, nothing seemed like too much trouble. When training was being given the support was patient and advice well explained. Look forward to seeing them again soon.

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Excellent customer service from start to finish. I would highly recommend Focused Laser Systems for purchasing a new laser or servicing, etc. I found Jake to be very knowledgeable, incredibly helpful, very patient, and not pushy with sales. Plus, if you visit the showroom, they offer five-star coffee.

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Jake has been fantastic at helping upgrade and fix a bunch of issues with our Laser Cutter - really helpful, friendly and goes above and beyond what is expected. I highly recommend Focused Laser Systems!!

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A friendly and professional company. From the initial inquiry Amy-Jane in sales has been brilliant with clear and prompt communication. Jake the service engineer was extremely knowledgeable, skilled and went the extra mile. He offered a variety of options for repairs, maintenance and future-proofing. I wouldn’t hesitate to recommend this company.

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Jake at Focused Laser Systems is the most helpful person on the planet. We'd been having some issues with our laser cutter & he took time out of his day to help. He's gone way way above and beyond to sort an interim solution, and so we will definitely be back to get help when we need to sell our machine (which is probably pretty soon) ... if only customer service was this good everywhere else across the globe.

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An easy 5 stars. He sorted out my lasers and I couldn't be happier with the service. If you're thinking of using an engineer to fix your laser issues then you don't need to look further.

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I couldn't recommend Focus Laser Systems enough. Fantastic service, extremely reliable, and always happy to help with our queries. I wouldn't trust anyone else with our machine!

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Amazing service as always. Very reliable and honest with work done. Highly recommended.

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Amazing Customer Care. Managed to deal with my enquiry very quickly and efficiently, will be my go-to place for Laser issues. Thank you.

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Professional, friendly, attentive, problem-solving, and great engineers! Couldn't fault the service.

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Incredible service, prompt and everything I wanted was no trouble! My problem was fixed and I am so pleased with it. I also found the training provided extremely helpful, would definitely use them again in the future!

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Excellent service, highly recommend.
Jake always does an amazing job. Used the company twice now!

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Jake came to my house to repair my Chinese laser cutting machine, which needed a new sensor, and also helped me with some settings, as I'm a complete novice, he was very helpful, and I can highly recommend him and his company.

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Jake replaced a damaged controller in our machine and went above and beyond to ensure that every aspect of the machine functioned as it should after the replacement.

Very reasonably priced and would highly recommend to anyone who needs a service or a tune-up.

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Found Focused Laser services online, extremely happy with the service, Professional, friendly, very helpful, will definitely use them again, also looking forward to trying some of the courses they run.

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Used Focused Laser on a number of service and repairs, always found them to be reliant and professional and have always been happy to provide advice. They certainly know their stuff and I will definitely be back again in future!

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