Our Laser Service Packages

Yes — our service packages are available to all owners of CO2 laser machines.

Our engineers have the experience of working with a wide array of laser cutter brands. While we can't provide an exhaustive list, some of the common brands we work with include:

• Boxford

• CTR Laser Cutters

• Epilog Laser

• HPC Laser / Laserscript

• Lotus / Blu series

• Mantech / LaserTech

• Burghmann

• Omtech

• Glowforge

• Opus

• Thunder Laser

• Universal Laser Systems

If you have a specific laser model in mind, please don't hesitate to contact us. We'll be happy to confirm whether we can assist you with its repair and maintenance.

Our service packages are designed to provide flexible support tailored to your business size, laser usage, and maintenance needs—helping you minimise downtime and keep your CO₂ laser running smoothly all year round.

Silver Package

Ideal for small businesses or hobbyists with light to moderate CO₂ laser use who mainly rely on remote support and need minimal on-site assistance. Suitable for those operating a single machine and seeking essential coverage with annual servicing at an affordable price.

Gold Package

Designed for medium-sized or growing businesses with more frequent laser use. Offers enhanced support, including two on-site call-outs and extended remote assistance, to reduce downtime and facilitate faster issue resolution and proactive maintenance.

Platinum Package

Ideally suited for high-volume production environments where the laser machine is critical. Provides maximum support with three on-site call-outs, priority service, and parts access—ensuring minimal downtime and top-tier technical assistance.

Do you have questions or need help choosing the right package? 

Contact us today—we’re here to guide you every step of the way!

During your annual site visit from our engineers to service your CO2 laser, we'll carry out various machine maintenance tasks and safety checks to ensure your machine is operating in optimal working conditions.

• Laser tube health check, including a power wattage test

• Complete optical alignment of the laser tube, mirrors, and mirror mounts

• Bed level adjustment

• Belt checks and re-tensioning

• Check and clean all mirrors and lens

• Replacement/top-up of chiller unit water

• Linear rails and bearing checks

• Proximity sensor and safety interlocks check

• Electrical system health check

• Calibration and adjustment of the machine's software to ensure maximum efficiency

Finally, our engineers will carry out a test cut/engraving to ensure the machine is performing optimally. We'll also provide a comprehensive report of the work carried out, including any recommendations for operating your laser system, and give you advance notice of any potential replacement parts that may be required in the near or foreseeable future.

We recommend having your laser machine serviced annually, although this frequency may vary depending on its use. In some instances where a machine is utilised 24/7, we have clients who like to get this done every 3/4 months, others choose a 6-month interval, the most common is a yearly interval, and some prefer a 1.5-year interval as the machine is only used on occasion.

It's essential to select the correct service interval based on your usage, as regular servicing is crucial for preventing unexpected breakdowns, minimising downtime, and extending the lifespan of your laser cutter.

If you're unsure which schedule would suit your machine best, just get in touch and we'll be happy to advise.

We offer technical support through various channels, including WhatsApp, email, and remote access tools, ensuring you receive the help you need when you need it most. Here's what it typically covers

• Assisting with identifying and resolving machine errors

• Diagnosing issues with software, hardware, or communication

• Guiding users through troubleshooting steps and potential solutions

• Answering questions about machine setup and configuration

• Advising on optimal settings and parameters for processing different materials

• Guiding laser alignment, optics cleaning, and machine maintenance 

• Helping with software installation, updates, and troubleshooting

• Explaining software features and functionality

• Assisting with design import and file preparation

• Providing recommendations for replacement parts

• Offering guidance on laser safety and best practices

Going for a service package is a win-win situation for all laser machine owners. It keeps your maintenance costs predictable, ensuring no surprises. Additionally, the annual servicing of your laser system will keep your laser machine in tip-top working condition and help schedule preventative maintenance at a convenient time.

But the best part? You get that incredible peace of mind knowing your laser cutter is in excellent condition, and if you do run into any issues, you have a team of experts just a phone call away.