Providing CO2 Laser Machine Repairs, Servicing & Refurbishment throughout the UK
Trusted By Leading Brands
Trusted By Leading Brands
To minimise downtime, we will always endevour to diagnose or resolve any issues you may be facing remotely before arranging a site visit, ensuring faster support and reduced disruption to your operations.
UK-based laser cutter repair specialists. Providing affordable repairs, servicing, refurbishment and upgrades for all makes and models of CO2 laser machines, from desktops to industrial-sized laser machines.
Welcome to Focused Laser Systems, your one-stop solution for all your CO2 laser repairs in the UK. We're the leading experts in laser machine repair, offering a comprehensive suite of services to keep your operations running smoothly.
Whether it's repairs and servicing, training and installation, or sourcing replacement parts and upgrades, we've got you covered. Our goal is to ensure your laser system is always performing at its peak, minimising downtime and maximising productivity.
When Was the Last Time You Had Your Laser Machine Serviced?
Maintaining your CO2 laser system through regular servicing is crucial for ensuring its longevity and optimal performance. Regular servicing helps identify potential issues before they become significant problems, saving you time and money in the long run. At Focused Laser Systems, we recommend having your laser system serviced every 1-2 years. During our laser machine service, our engineers will perform various tasks and safety checks, some of which are outlined below.
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Health Check
Laser machine health check and laser parts recommendation lists. Our engineer will provide you with a full laser machine health check and notify you of any laser machine parts that might need replacing now or in the future.
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Bed Level Adjustments
Over time, you may find your bed is un-level due to uneven weight distribution. A level bed is crucial in ensuring you can maintain the optimal focal point and achieve perfect cutting across the cutting area of your machine.
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Belts Check & Re-tension
Our engineers will check and retention your laser machine belts. This is important, as if the belts are loose it can result in the gantry losing position or slipping during the engraving/cutting process.
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Laser Tube Health Check
Over time your laser tube will loose wattage and weaken as the co2 gases naturally dissipate. Using specialist equipment, we can gauge how much wattage your laser tube has left and so we can advise accordingly. We’re also able to provide glass laser tube replacements.
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Full Laser Alignment
Our laser technicians will check all the mirrors in your laser machine to ensure the beam hits the same position, both near and far, regardless of its relation to the centre. This method will align your optics parallel to your gantry. Then, using the adjustments at the laser tube, we will align the beam to the centre of your mirrors, ensuring the laser tube is straight and level.
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Replacement of Chiller Water
Laser chiller units are used to provide coolant to the laser tube where heat exchange occurs, thereby cooling the laser to optimal temperatures. During your laser machine service, our engineer will replace/top-up your water chiller unit with deionized water to ensure limescale does not build up in your machine. Your laser tube will also be checked for air bubbles.
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Check & Clean All Optics
Perfect engraving and cutting results require perfectly cleaned optics, especially when working with natural and manmade products, which produce more debris during the cutting and engraving process. To ensure the quality of the laser engraving or cutting, we provide a thorough laser mirror and lens inspection and cleaning.
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Linear Rails & Bearings
Our engineer will check, clean, and lubricate all linear rails & bearings to ensure a smooth laser cutting, engraving, and marking process.
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Proximity Sensors Check
Our engineers will run a series of safety checks on your laser and check the proximity sensors to make sure your laser head has the correct end or home position, as well as all the safety sensors working as they should.
Is Your Laser Cutting Machine Due for a Service?
Book your next service today to keep your system running at peak performance — or explore our flexible service packages.
Whether you purchased your laser system directly from us or not, our plans are designed for all laser systems. Spread the cost over a year and reduce downtime with proactive support that helps you avoid unexpected disruptions.
Backed by a 5-Star Google Reputation
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Jo Marlow | Google Business
Jake and the team are brilliant. Jake's helped us with servicing, moving our machine, and also training. He's professional, punctual, friendly, and, above all, extremely knowledgeable. Thank you!
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Debs Chudley | Google Business
Wow, its not often that you come across a company with service as good as this! Jake literally saved my bacon today, with prompt, helpful, efficient service and could not have done more for me.
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Colin Farrant | Google Business
Jake and Amy are a great team. My laser is fixed and working better than when newly installed. Quick and efficient, highlty skilled and nice people to work with. Thank you Charlie Foxtrot Models.
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Peter | Google Business
I first came across Jake at FLS when searching for my first machine. He stood out to me above the other companies I was looking to purchase from as he was so friendly, knowledgeable & super helpful in me making & taking the plunge into Laser Cutting.
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George Ellie | Google Business
Great communication and very reliable. Went above and beyond with everything we needed, nothing seemed like too much trouble. When training was being given the support was patient and advice well explained. Look forward to seeing them again soon.
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Chris Middleton | Google Business
Excellent customer service from start to finish. I would highly recommend Focused Laser Systems for purchasing a new laser or servicing, etc. I found Jake to be very knowledgeable, incredibly helpful, very patient, and not pushy with sales. Plus, if you visit the showroom, they offer five-star coffee.
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Paul Boucher | Google Business
Jake has been fantastic at helping upgrade and fix a bunch of issues with our Laser Cutter - really helpful, friendly and goes above and beyond what is expected. I highly recommend Focused Laser Systems!!
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Pete Beckley | Google Business
A friendly and professional company. From the initial inquiry Amy-Jane in sales has been brilliant with clear and prompt communication. Jake the service engineer was extremely knowledgeable, skilled and went the extra mile. He offered a variety of options for repairs, maintenance and future-proofing. I wouldn’t hesitate to recommend this company.
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Cotton Twist | Google Business
Jake at Focused Laser Systems is the most helpful person on the planet. We'd been having some issues with our laser cutter & he took time out of his day to help. He's gone way way above and beyond to sort an interim solution, and so we will definitely be back to get help when we need to sell our machine (which is probably pretty soon) ... if only customer service was this good everywhere else across the globe.
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Antony Hill | Google Business
An easy 5 stars. He sorted out my lasers and I couldn't be happier with the service. If you're thinking of using an engineer to fix your laser issues then you don't need to look further.
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The Willow Workshop
I couldn't recommend Focus Laser Systems enough. Fantastic service, extremely reliable, and always happy to help with our queries. I wouldn't trust anyone else with our machine!
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Rachel East | Google Business
Amazing service as always. Very reliable and honest with work done. Highly recommended.
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Nicole Foxall | Google Business
Amazing Customer Care. Managed to deal with my enquiry very quickly and efficiently, will be my go-to place for Laser issues. Thank you.
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Ruth Starsmeare | Google Business
Professional, friendly, attentive, problem-solving, and great engineers! Couldn't fault the service.
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Liv Holman | Google Business
Incredible service, prompt and everything I wanted was no trouble! My problem was fixed and I am so pleased with it. I also found the training provided extremely helpful, would definitely use them again in the future!
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Carly Cotterell | Google Business
Excellent service, highly recommend.
Jake always does an amazing job. Used the company twice now!⭐ ⭐ ⭐ ⭐ ⭐
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Roy Sampson | Google Business
Jake came to my house to repair my Chinese laser cutting machine, which needed a new sensor, and also helped me with some settings, as I'm a complete novice, he was very helpful, and I can highly recommend him and his company.
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Custom Wood Menus | Google Business
Jake replaced a damaged controller in our machine and went above and beyond to ensure that every aspect of the machine functioned as it should after the replacement.
Very reasonably priced and would highly recommend to anyone who needs a service or a tune-up.⭐ ⭐ ⭐ ⭐ ⭐
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Karen Wilson | Google Business
Found Focused Laser services online, extremely happy with the service, Professional, friendly, very helpful, will definitely use them again, also looking forward to trying some of the courses they run.
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Dale Medlicott | Google Business
Used Focused Laser on a number of service and repairs, always found them to be reliant and professional and have always been happy to provide advice. They certainly know their stuff and I will definitely be back again in future!
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Our Laser Cutting Machine Repair Services – Your Questions Answered
Whether you’re dealing with performance issues, part failures, or general wear and tear, our engineers are on call to help. Explore common questions about our repair process, response times, and what you can expect from our service.
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No — our repair services are available to all CO2 laser machine owners.
Our engineers have experience working with a wide array of laser cutter brands. While we can't provide an exhaustive list, some of the common brands we work with include:
Boxford
CTR Laser Cutters
Epilog Laser
HPC Laser / Laserscript
Lotus / Blu series
Mantech / LaserTech
Burghmann
Omtech
Opus
Thunder Laser
Universal Laser Systems
If you have a specific laser model in mind, feel free to contact us. We'll be happy to confirm whether we can assist you with its repair and maintenance.
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Common indicators include reduced cutting power, uneven engraving, unusual noises, frequent error messages, or misaligned beams. If you notice any of these issues, it’s a good idea to schedule a service before they lead to bigger problems.
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Absolutely. We offer a comprehensive warranty on all repairs, ensuring your peace of mind and confidence in our services. The specifics of the warranty may vary depending on the nature of the repair and the components involved. The majority of our laser machine spare parts come with a 12-month warranty.
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A telltale sign that your laser tube might be nearing the end of its lifespan is the gradual need to increase power settings or decrease machine speed to achieve consistent results, which indicates a decline in the tube's power output, a natural consequence of wear and tear over time.
Our engineers carry wattage testers to accurately assess your current laser tube's power output before recommending a replacement. This transparency empowers you to make an informed decision, ensuring you invest in a new tube only when necessary, saving you both time and money.
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Yes, many problems can be diagnosed or resolved remotely, helping you save time and money. If remote support isn’t enough, we’ll arrange an on-site visit as soon as possible at a time that works for you.
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Absolutely! If you’ve already sourced the necessary replacement parts, we’re happy to install them for you. However, please note that since we did not supply the parts, we’re unable to offer any warranty on them or the installation.
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Parts are not typically included but are available at a discounted rate for service package holders.
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Yes, you'll receive a full report outlining the issues found, actions taken, and recommendations moving forward.
Our team is always ready to offer expert advice and answer any questions you may have.
Whether you’re booking a demo, ordering a sample engraving, asking for a quote, or needing help with your laser system, our team of laser engineers and sales experts are here to answer any queries you may have.
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