Frequently Asked Questions
FAQ’s: General
Here, you'll find answers to some of the most frequently asked questions. When in doubt, our team of laser engineers and sales experts are here to answer any queries you may have.
Where do we operate across the UK and Ireland?
At Focused Laser Systems, we offer comprehensive coverage across the UK and Ireland—including England, Wales, Scotland, Northern Ireland, and even central London—all coordinated from our showroom in North Devon.
Our experienced engineers travel nationwide to provide delivery, installation, repairs, training, relocation, and ongoing support. If you have a specific location or requirement, please don't hesitate to reach out for tailored assistance.
Can I get a demo before purchasing a laser etching machine?
Yes, absolutely! We're happy to offer personalised demonstrations, giving you the chance to see our laser machines in action before making a decision. Demos are available at our North Devon showroom, or we can arrange a virtual session if visiting in person isn't convenient.
Contact us to schedule a demo tailored to your specific needs and materials.
Do we provide financing options for our laser machines?
Yes. We partner with Kennet Equipment Finance to offer competitive finance options for all our new and refurbished laser systems. These options are perfect for spreading the cost of your laser system over several years, allowing your business to reap the benefits of a CO2 laser machine.
Kennet Equipment Leasing is one of the UK's leading providers of business equipment finance and asset leasing, enabling customers to invest in the very latest business equipment without drawing on critical working capital.
If you'd like more information on how Kennet Equipment Leasing can empower your business to grow, please get in touch with Mark Suckley at 01675 469215.
What industries do we serve with our laser solutions?
At Focused Laser Systems, we proudly serve a diverse range of industries that rely on precision laser technology for manufacturing, marking, engraving, and cutting applications. Our systems are trusted across diverse sectors, including manufacturing, aerospace, automotive, medical, education, packaging, signage, jewellery, and the creative industries.
Whether you need high-performance laser equipment for production or customised solutions for specialised applications, we tailor our services to meet the unique demands of every customer we support.
What support can you expect after purchasing a laser system?
All of our CO2 laser cutters come with an industry-leading two-year warranty. At the same time, our refurbished systems are backed by a comprehensive one-year warranty, ensuring reliability and peace of mind with every purchase.
Additionally, we offer lifetime technical support you can count on—whether you need troubleshooting, routine maintenance, or expert advice. Forget support tickets—our engineers are just a phone call away to help keep your laser system running at peak performance.
For added protection, we offer optional service packages that cover ongoing maintenance and support. These plans are fully customisable to fit your equipment usage, budget, and operational needs—helping you avoid downtime and extend the life of your investment.
Do you serve customers outside of the South West?
Yes, absolutely. While we're based in the South West, at Focused Laser Systems, we serve customers across the entire UK and Ireland. Our engineers regularly travel nationwide to deliver, install, and support laser systems, regardless of your location.
FAQ’s: Our CO2 Laser Cutters
Here you'll find answers to some of the most common questions we get asked. When in doubt, our team of laser engineers and sales experts are here to answer any queries you may have.
Can I use my laser cutter at home?
Yes, 100%!
Laser cutters have gained popularity for home use due to their compact and user-friendly designs.
All our Vision laser machines have been designed with safety at their core, making our laser systems an ideal choice for those looking to bring their ideas to life or even start a small-scale manufacturing business from their home.
However, we recommend positioning your CO2 laser in a well-ventilated area and investing in an adequate extraction system to remove any harmful fumes produced during the cutting/engraving process.
What is the lifespan of a laser cutter?
The lifespan of a CO2 laser cutter depends mainly on the quality of its components and the care with which it's maintained.
On average, laser cutters from reputable manufacturers, such as our Vision Laser Systems, have been designed with decades of industry knowledge, utilising only the highest quality components. You can expect to use your investment for many years to come.
The laser tube, which is the heart of the machine, typically lasts between 2 and 5 years if you have a DC laser tube (Glass), depending on power output, usage, and maintenance. Replacement laser tubes are readily available.
Additionally, all our Vision Laser Systems have a 2-year machine warranty for added peace of mind. Regular cleaning, careful operation, and routine maintenance are essential to prolong the life of your laser cutter.
How easy is it to operate a laser cutter?
Our compact and user-friendly CO2 lasers offer precision, efficiency, and versatility for professionals and hobbyists alike.
Although operating a CO2 laser system may initially seem daunting, the process is relatively simple. Once your laser machine is installed and aligned, our technicians provide comprehensive 1:1 training.
Operational Training
Our engineers will guide you through safe operation of your laser machine, covering topics such as understanding the control panel, setting up materials, and adjusting optics.
Maintenance Training
It is crucial to maintain your laser machine regularly to keep it in optimal condition. Our engineers will demonstrate routine cleaning tasks, align the optics, and provide a detailed explanation of each component and its function to ensure you feel comfortable using the machine and making minor adjustments to keep it in perfect working order.
Software Training
Our skilled technicians will be happy to assist you in preparing your files and guide you in operating your laser machine to achieve your desired results. We will also advise on the ideal speed and power settings to achieve the desired outcome for cutting, engraving, or scoring specific parts of your design.
We understand that you won't become an expert overnight, which is why we offer lifetime technical support with all our laser machines. So, if you ever have a question or need help, we're only a phone call, email, or message away. We provide most of our technical support via WhatsApp to make it easy for everyone. This way, you can send any pictures, videos, and even video calls with an engineer to help with any questions you may have.
Why Should You Upgrade Your CO2 Laser Tube?
Our laser cutters come equipped with a powerful laser tube as standard, which enables you to process a wide range of materials with ease. However, if you choose to upgrade your laser tube, you can enjoy various benefits, including increased speed and power, which will enable you to accomplish more in less time. It will also allow you to run your laser tube at lower powers to achieve the same results, thereby extending the lifetime of your laser tube.
With all our laser systems, we can offer the option to upgrade your laser tube.
How much does a laser cutter cost?
Our laser cutters start from as little as £4,500.00 and come with a 6-month laser tube warranty and a 2-year machine warranty, as well as lifetime technical support, exclusive discounts on spare parts, and options for installation and training.
Alternatively, consider our refurbished laser cutters for desktops and standalone systems, which come with a 6-month laser tube warranty, a 1-year machine warranty, and lifetime technical support, as well as exclusive discounts on spare parts. Additionally, options for installation and training are available.
Additionally, you can purchase all new and second-hand laser cutters through our financing partners.
Do laser cutters use much electricity?
The amount of electricity a laser cutter uses depends on various factors, including the wattage of your laser tube, whether you're laser cutting or engraving a material, your extraction and cooling system, the maintenance of your machine, and the market cost of electricity per kWh.
CO2 laser machines, however, are relatively efficient in terms of the amount of electricity they require to operate. You can expect the estimated running costs for a small laser cutter to vary from 0.34p to 0.94p per hour, while a large-format laser cutter can cost anywhere from £1.84 to £3.47 per hour to run on average.
Do I need a fume extractor for my laser cutter?
A laser fume extractor is a device designed to remove harmful fumes and particles emitted during laser cutting, engraving, and marking processes. These systems play a critical role in maintaining a safe and healthy work environment, as they effectively capture fumes at the source and expel them from your machine. There are two main types of this.
In-line fan kit
Our in-line fan kits enable you to vent your laser machine directly to the atmosphere using a quiet in-line fan, ducting, and accessories. These are particularly cost-effective and can be used in almost all environments.
Fume filtration systems
For those without access to external walls, windows, or ducting, a fume filtration unit is best suited. These units sit next to and connect directly to your laser machine, drawing the fumes and then filtering them to push clean air back into the room. Ongoing maintenance of these units is simply done by changing the filters when indicated by the unit.
Choosing a suitable extraction system for your laser machine depends on your working environment, the bed size of your laser, the anticipated usage, and the types of materials you plan to work with, as different materials produce varying types and amounts of fumes and dust.
FAQ’s: Our Refurbished Laser Machines
Buying a refurbished CO2 laser for the first time can be a daunting process, often leaving you with numerous questions. We've addressed some of the common questions we receive from our customers.
What does "refurbished" mean?
At our Focused Laser Systems, "refurbished" means restored to perform like new. Each CO2 laser machine is carefully inspected, deep cleaned, and tested by our experienced engineers. We replace any worn or faulty components, recalibrate the system, and ensure it meets original performance standards before it's approved for resale.
Additionally, all refurbished laser machines are supplied with brand-new accessories, full optics, and a laser tube for that extra peace of mind.
Why should I choose a refurbished machine instead of a new one?
Refurbished machines deliver professional-grade performance at a fraction of the cost—typically 30–50% less than new models. They're a wise, budget-friendly choice for small businesses, makers, and hobbyists who want reliable results without compromising on quality or features.
Can you source a refurbished laser machine to fit my requirements?
We specialise in CO2 lasers. We offer a comprehensive range of services, including laser systems, parts, accessories, training, repairs, and servicing, to businesses and individuals nationwide.
In the unlikely event that we don't have a laser system in stock that meets your requirements, it's still worth letting us know. We can keep a watchful eye out to find one that will meet your exact specifications.
How do I know your refurbished machines are reliable?
Each of our refurbished laser cutting machines undergoes a comprehensive multi-point inspection and is tested under real-world operating conditions to ensure consistent performance. We back every machine with a one-year warranty and provide lifetime technical support so you can get the most out of your system with total peace of mind.
Do you offer technical support or training?
Absolutely. We provide hands-on setup and training upon delivery to help you get started with confidence. Plus, you'll have access to lifetime technical support for troubleshooting, maintenance advice, and ongoing assistance whenever you need it.
Is shipping included?
Shipping isn't included in the base price, as costs vary depending on your location. We'll provide a transparent, upfront quote with your order. Local pickup from our showroom is also available for those who prefer to collect their laser system in person.
Do you offer financing for refurbished laser systems?
At Focused Laser Systems, we've partnered with Kennet Equipment Finance, one of the UK's leading providers of business equipment leasing, to offer flexible finance solutions for both new and refurbished CO2 laser systems.
These finance options are ideal for spreading the cost over several years—so you can start using your laser system to grow your business without tying up essential working capital.
With Kennet, you can invest in the latest laser technology while preserving your cash flow and planning more effectively for the future.
Do you supply operating software for your refurbished laser engravers?
Yes, all of our refurbished laser engravers come with the required operating software. We also ensure it's compatible with popular operating software like LightBurn or RDWorks.
FAQ’s: Laser Machine Repair
Whether you’re dealing with performance issues, part failures, or general wear and tear, our engineers are on call to help. Explore common questions about our repair process, response times, and what you can expect from our service.
Do I have to purchase my machine from you to use your repair service?
No — our repair services are available to all owners of CO2 laser machines.
Our engineers have experience working with a wide array of laser cutter brands. While we can't provide an exhaustive list, some of the common brands we work with include:
Boxford
CTR Laser Cutters
Epilog Laser
HPC Laser / Laserscript
Lotus / Blu series
Mantech / LaserTech
Burghmann
Omtech
Glowforge
Opus
Thunder Laser
Universal Laser Systems
If you have a specific laser model in mind, please don't hesitate to contact us. We'll be happy to confirm whether we can assist you with its repair and maintenance.
Do you offer CO2 laser repairs in central London?
Yes, we do! At Focused Laser Systems, we offer CO2 laser repairs in central London and throughout the UK. Our experienced engineers regularly travel to the capital to provide on-site diagnostics, maintenance, and repairs, ensuring minimal downtime for your equipment.
When should I get my laser machine checked or repaired?
Common indicators include reduced cutting power, uneven engraving, unusual noises, frequent error messages, or misaligned beams. If you notice any of these issues, it's a good idea to schedule a service before they lead to more serious problems.
Do you offer a guarantee on your repairs?
Absolutely. We offer a comprehensive warranty on all repairs, ensuring your peace of mind and confidence in our services. The specifics of the warranty may vary depending on the nature of the repair and the components involved. A 12-month warranty covers the majority of our laser machine spare parts.
How do you know if your laser tube needs to be replaced?
A telltale sign that your laser tube may be nearing the end of its lifespan is the gradual need to increase power settings or decrease machine speed to achieve consistent results, indicating a decline in the tube's power output —a natural consequence of wear and tear over time.
Our engineers carry wattage testers to accurately assess the power output of your current laser tube before recommending a replacement. This transparency empowers you to make an informed decision, ensuring you invest in a new tube only when necessary, saving you both time and money.
Can you resolve the issues remotely?
Yes, many problems can be diagnosed or resolved remotely, helping you save time and money. If remote support isn't sufficient, we'll arrange an on-site visit as soon as possible at a time that suits you.
Can I source replacement parts for your CO2 laser so you can install them?
Absolutely! If you've already sourced the necessary replacement parts, we're happy to install them for you. However, please note that since we did not supply the parts, we're unable to offer any warranty on them or the installation.
Do you provide any documentation after the repair is complete?
Yes, you'll receive a comprehensive report outlining the issues identified, the actions taken, and recommendations for moving forward.
FAQ’s: Our Service Packages
Wondering which service package is right for you? Here, we break down everything you need to know—from coverage details and pricing to the benefits of each plan. Whether you’re looking to minimise downtime, spread costs, or get priority support, we’ve got you covered.
Do we offer service packages for machines purchased elsewhere?
Yes — our service packages are available to all owners of CO2 laser machines.
Our engineers have the experience of working with a wide array of laser cutter brands. While we can't provide an exhaustive list, some of the common brands we work with include:
Boxford
CTR Laser Cutters
Epilog Laser
HPC Laser / Laserscript
Lotus / Blu series
Mantech / LaserTech
Burghmann
Omtech
Glowforge
Opus
Thunder Laser
Universal Laser Systems
If you have a specific laser model in mind, please don't hesitate to contact us. We'll be happy to confirm whether we can assist you with its repair and maintenance.
Which service package is right for you?
Our service packages are designed to provide flexible support tailored to your business size, laser usage, and maintenance needs—helping you minimise downtime and keep your CO₂ laser running smoothly all year round.
Silver Package
Ideal for small businesses or hobbyists with light to moderate CO₂ laser use, who primarily rely on remote support and require minimal on-site assistance. Suitable for those operating a single machine and seeking essential coverage with annual servicing at an affordable price.
Gold Package
Designed for medium-sized or growing businesses that use lasers more frequently. Offers enhanced support, including two on-site call-outs and extended remote assistance, to reduce downtime and facilitate faster issue resolution and proactive maintenance.
Platinum Package
Ideally suited for high-volume production environments where the laser machine is critical. Provides maximum support with three on-site call-outs, priority service, and parts access—ensuring minimal downtime and top-tier technical assistance.
Do you have questions or need help choosing the right package?
Contact us today—we're here to guide you every step of the way!
What's included in our laser machine service?
During your annual site visit from our engineers to service your CO2 laser, we'll carry out various machine maintenance tasks and safety checks to ensure your machine is operating in optimal working conditions.
Laser tube health check, including a power wattage test
Complete optical alignment of the laser tube, mirrors, and mirror mounts
Bed level adjustment
Belt checks and re-tensioning
Check and clean all mirrors and lens
Replacement/top-up of chiller unit water
Linear rails and bearing checks
Proximity sensor and safety interlocks check
Electrical system health check
Calibration and adjustment of the machine's software to ensure maximum efficiency
Finally, our engineers will carry out a test cut/engraving to ensure the machine is performing optimally. We'll also provide a comprehensive report of the work carried out, including any recommendations for operating your laser system, and give you advance notice of any potential replacement parts that may be required in the near or foreseeable future.
How often should I get my laser machine serviced?
We recommend having your laser machine serviced annually, although this frequency may vary depending on its use. In some instances where a machine is utilised 24/7, we have clients who like to get this done every 3/4 months, others choose a 6-month interval, the most common is a yearly interval, and some prefer a 1.5-year interval as the machine is only used on occasion.
It's essential to choose the correct service interval based on your use, as regular servicing is vital to preventing unexpected breakdowns, minimising downtime, and prolonging the lifespan of your laser cutter.
If you're unsure which schedule would suit your machine best, just get in touch and we'll be happy to advise.
What does the technical support we provide cover?
We offer technical support through various channels, including WhatsApp, email, and remote access tools, ensuring you receive the help you need when you need it most. Here's what it typically covers
Assisting with identifying and resolving machine errors
Diagnosing issues with software, hardware, or communication
Guiding users through troubleshooting steps and potential solutions
Answering questions about machine setup and configuration
Advising on optimal settings and parameters for processing different materials
Guiding laser alignment, optics cleaning, and machine maintenance
Helping with software installation, updates, and troubleshooting
Explaining software features and functionality
Assisting with design import and file preparation
Providing recommendations for replacement parts
Offering guidance on laser safety and best practices
What are the benefits of having a CO2 laser service package?
Going for a service package is a win-win situation for all laser machine owners. It keeps your maintenance costs predictable, ensuring no surprises. Additionally, the annual servicing of your laser system will keep your laser machine in tip-top working condition and help schedule preventative maintenance at a convenient time.
But the best part? You get that incredible peace of mind knowing your laser cutter is in excellent condition, and if you do run into any issues, you have a team of experts just a phone call away.
FAQ’s: CO2 Laser Training
Curious about our laser cutter training? We’ve got you covered! Browse our answers to common questions, or reach out to our expert engineers anytime—we’re always happy to help!
What laser cutter brands do you offer training for?
What laser cutter brands do you offer training for?
We provide training for a wide range of laser cutter brands. While we can't give an exhaustive list, some of the common brands we work with include:
Boxford
CTR Laser Cutters
Epilog Laser
HPC Laser / Laserscript
Lotus / Blu series
Mantech / LaserTech
Burghmann
Omtech
Glowforge
Opus
Thunder Laser
Universal Laser Systems
What software programs do you cover in your training?
Our training covers various design and operating software commonly used with CO2 laser cutters, including Adobe Illustrator, CorelDRAW, LightBurn, and RDWorks, as well as software specific to certain laser cutter brands.
What topics are covered in the training sessions?
Training sessions typically cover:
Machine Operation: Basic setup, safety procedures, loading materials, controlling the laser, maintenance, and troubleshooting.
Software Operation: Designing for laser cutting and engraving, file preparation, optimising settings for different materials, and advanced techniques.
Material Selection and Preparation: Understanding material properties, choosing suitable materials for your projects, and preparing materials for optimal results.
Project-Specific Guidance:
We can provide tailored training based on your specific projects and goals, helping you achieve the desired outcomes.
What are the benefits of 1:1 laser machine training?
1:1 training offers personalised attention and allows the trainer to focus on your specific needs and skill level. You can ask questions, get immediate feedback, and learn at your own pace.
Do you offer on-site training?
Yes, we provide on-site training at your location, ensuring you get hands-on experience with your own laser cutter and software setup.
Do you provide training remotely?
Absolutely! We also offer remote training via video conferencing and remote computer access, allowing you to learn from the comfort of your workspace. We find that software training is done well remotely, but most people prefer on-site machine training, as it's easier to demonstrate. If you let us know what you'd like to achieve with the training session, we will be able to advise on the type of training that will suit your requirements.
How long are the training sessions?
The duration of training sessions varies depending on your needs and prior experience. We offer flexible scheduling options to accommodate your busy schedule. As a rough guide, our on-site training sessions typically last around half a day and come to a natural conclusion when you feel confident enough to proceed on your own. And our remote training sessions are booked in 1-hour slots.
FAQ’s: Machine Installation
Explore common questions, or reach out to our expert engineers anytime—we’re always happy to help!
What are the benefits of professional laser machine relocation services?
Choosing a professional installation ensures your laser cutter operates at its optimal performance and safety. Our experienced engineers possess in-depth knowledge across various brands and models, guaranteeing proper assembly, calibration, and configuration. We prioritise safety and adhere to electrical and ventilation requirements. Our streamlined process minimises downtime, getting your laser operational quickly. Additionally, we provide on-site training, covering essential operation, maintenance, and safety protocols. Ultimately, professional installation offers peace of mind, knowing your laser cutter is set up correctly and ready for use.
How does your laser machine removal service work?
Whether you're upgrading to a new model, relocating your business, or need to dispose of your old machine, we can tailor our removal service to your specific needs. We'll work with you to schedule a convenient time for the removal and handle all the logistics. If you're interested in learning more about our laser machine removal service or would like to request a quote, please don't hesitate to contact us on 01271 626 406.
How do you dispose of a laser machine?
Responsibly disposing of a laser machine necessitates careful consideration of its diverse components and potential hazards.
At Focused Laser Systems, we offer a comprehensive removal service, handling the logistics of disconnection, disassembly, and safe transportation to an appropriate disposal facility. We prioritise safety, taking precautions to prevent exposure to any hazardous materials and ensuring disposal adheres to UK environmental and safety laws.
Where do you provide your services?
We proudly serve the entire UK and Ireland, including central London. Whether you're relocating to new premises, upgrading your equipment, or need assistance with moving your laser machine, our team is here to make the process smooth and stress-free, wherever you are.
What are our transportation rates? How are they calculated?
Our transportation rates are tailored to each client's specific needs, ensuring a fair and competitive price. Here's how we calculate them:
Distance: The distance between the pickup and delivery locations plays a significant role in determining the cost.
Machine size and weight: Larger and heavier laser machines require specialised equipment and handling, which can affect the price.
Accessibility: If the pickup or delivery location has limited access or requires special arrangements, this may also influence the cost.
Additional services: If you require services such as the removal of an old laser machine, installation, or calibration of your new laser cutter.
Time: If you can plan, this will help us assist you more effectively. Planning gives us more options for you in terms of the likelihood that we have a booking slot available in your area. The closer we are to you at the time, the less time we have to spend travelling, and the more we are then able to help save you on travel costs.
Do you provide insurance coverage for the laser machine during transportation?
Yes, we absolutely provide insurance coverage for your laser machine during transportation. In the unlikely event that an incident occurs during transportation, our insurance policy will facilitate a swift and efficient claims process, minimising any disruption to your business.